We accept returns or exchanges for all our products within 15 days from the day you received your order.<\/p>
Returns and recalls :<\/p>
- The item(s) must be in the same condition with the labels.<\/p>
- The item(s) cannot be worn, washed or altered.<\/p>
Unfortunately, we will not be able to accept the item(s) if they do not meet the specified requirements.<\/p>
ARE REFUNDS FREE?<\/strong><\/p> Shipping costs for returning the item(s) are borne by the customer.<\/p> HOW AND WHERE TO RETURN THE PRODUCT?<\/strong><\/p> To initiate a refund, please write us a letter hello@<\/strong>lincasa.com<\/strong> using the same email address you used to order the product(s).<\/p> We will provide you with the full return address by contacting the email address provided.<\/p> Once the item(s) have been received, you will receive a new item (replacement) or a full refund (the price of the item excluding shipping costs).<\/p> lincasa.com<\/em><\/strong> are not responsible for the return of lost goods. To return the item(s), we recommend that you use a registered parcel and keep the parcel details.<\/p> HOW LONG IT TAKES TO RETURN\/EXCHANGE THE ITEM(S)<\/strong><\/p> lincasa.com<\/em><\/strong> will reply to your refund request within 24 hours.<\/p> WHAT TO DO IF I RECEIVE A DAMAGED PRODUCT<\/strong>(S) OR WITHDRAW<\/strong>WRONG PRODUCT(S) SENT?<\/strong><\/p>